Parent/Guardian Concern Resolution Process
Step 1 - Teacher
Where a parent/guardian has a concern about their child’s classroom or program, they should address the concern with the child’s teacher at a mutually convenient time.
Step 2 - Principal/Supervisor
If the parent/guardian and the teacher are not able to resolve the concern, the concern shall be discussed with the school principal or designate. Concerns regarding instructional materials should begin with the school principal.
Step 3 - School Supervisor
If the concern is still unresolved, the parent/guardian shall contact the school superintendent.
Step 4 - Director
If the concern is not settled at the Superintendent's level, the parent/guardian shall contact the Director of Education.
Trustees are advocates of the system and the process to resolve concerns. Parents and guardians may contact trustees at any time, and trustees will assist by directing the individual to the appropriate staff member.
School councils are advocates of the schools and advise principals on matters such as the school curriculum and code of conduct. School councils will not act or advise on individual parent/guardian-teacher-student issues, and instead will refer these matters to the school principal.
Suspension Appeals
As per
Policy 4.16 Safe Schools, where a parent/guardian disagrees with the decision of a principal to suspend a student, that student’s parent/guardian may appeal the principal’s decision in accordance with the Human Rights Code, and the Board’s Student Suspension Appeal Guidelines.
Where a student no longer under parental/guardian custody (18 years of age or older, or 16 / 17 years-old who has removed themself from custody) disagrees with a principal’s decision to suspend them, the student may appeal the principal’s decision in accordance with the Human Rights Code, the Board’s Student Discipline Procedure, specifically, Suspension Appeal Guidelines.
Transportation Concerns
If you have a concern about bussing, please contact the
Rainy River District Transportation Services Consortium.
Special Education programming appeals
As per Ontario Regulation 181/98, If you have concerns with respect to your child's programming and supports, please contact your child's principal.
Resources
Policy 2.07 Responding to Concerns
Procedure 2.07 Responding to Concerns
Policy 4.16 Safe Schools
Shared Solutions: A Guide to Preventing and Resolving Conflicts Regarding Programs and Services for Student With Special needs